Return & Exchange Policy

Returns and exchanges are processed in accordance with a clear policy designed to ensure a fair and transparent experience for all customers while maintaining product quality and protecting the store’s rights.

Customers may request a return or exchange within a maximum period of 7 days from the date of receiving the order, only in the following cases:

1. Receiving a product different from the order or not matching the description displayed on the store.
2. Receiving a damaged product or a product with a manufacturing defect.
3. An error in the size or weight stated for the product.
4. The product does not match the standard specifications mentioned on the product page.

Conditions for Accepting Return or Exchange Requests

1. The product must be unused and in its original condition.
2. The product must be in its original packaging without any damage or missing parts.
3. Proof of purchase must be provided.
4. The request must be submitted within the period specified above.

The product will be inspected by the store before making a final decision. The store reserves the right to approve or reject the request if the conditions are not met or if the product is found to have been used.

Requests are reviewed within a period not exceeding 5 business days from the date of receipt. If approved, the return or exchange will be processed within a period not exceeding 7 business days.

Refunds will be issued through the same payment method used for the purchase, or through any other method determined by the store when necessary.

Non-Returnable & Non-Exchangeable Products

1. Products that have been used or opened in a way that removes them from their original condition.
2. Products damaged due to misuse or improper storage by the customer.
3. Discounted or sale items (if applicable).
4. Products that cannot be returned after use or opening for health or personal hygiene reasons, such as products used directly on the body or skin.

The store bears shipping costs if the error is caused by the store. However, the customer bears shipping costs if the order is correct and the return or exchange is requested for personal reasons.

Orders cannot be canceled after they have been confirmed and the purchase process has been completed. All orders are thereafter subject to the return and exchange policy stated above.